As part of their scope, usherettes must be present and available to answer patron inquiries as well. Distribution of event schedules are essential parts of being an usherette. This includes explaining the upcoming itinerary for the day to keep the guests entertained. They act as assistance in ensuring patrons are safe and comfortable inclusive of providing a helpful hand for patrons with special needs. Most importantly, they are to make sure everyone follows proper rules and safety regulations.
As part of the customer service experience, usherettes are advised to hold the doors open as patrons are leaving the store. Usherettes are to be fully observant and focused in managing complaints from unhappy patrons while suggesting appropriate solutions for it. Usherettes are directly involved in ensuring the current mood among patrons are positive and happy at all times.